Looking At The Customer Service Of Ryanair - 1663 Words

1. An overview of Ryanair In this essay, I will also be looking at the customer service of Ryanair. Ryanair is a low budget ‘no frills’ airline which offer domestic, inbound and outbound flights out of their hub which is Stansted. Ryanair have their headquarters in Swords, Ireland. First founded in 1985 by the Ryan family, with a share capital of just  £1.00. They offered a 15 seated aircraft during the summer months from Waterford, which is in the southeast of Ireland to London Gatwick. In 2013 Ryanair saw 81,668,285 passengers, with over 300 aircraft in their fleet but with the added 180 aircraft ordered in 2013 they hope to see their fleet over 400 by the end of 2014, then a further increase to 500 by 2019. They currently fly to 183†¦show more content†¦The needs though would be the same for many travellers. Needs such as helpful check-in staff. Lots of check-in desks to reduce queuing times, though Ryanair unfortunately don’t offer this compared to an airline such as British Airways, easy boarding, comfortable seats/comfortable flight. One of Ryanairs’ is that they get you from A to B. Thus a lot of the features of their aircraft are very basic. For example there are no seatback pockets, so that passengers are able to put newspapers and other possessions. In the past business travellers would have not chosen to fly with Ryanair, as the company was not seen to fly these types of passengers. One of Ryanairs’ competitors, EasyJet are now including business class travel on selected flights. Therefore Ryanair are changing their business strategy if you like, and they have decided to include this too. They offer flexibility change seats, they offer 20kg of baggage, fast track through airport security, priority boarding, choose your seat and free airport check-in. For people who require mobility, Ryanair offers a whole range of mobility assistance. This includes passengers who require either wheelchairs or electronic buggies, also on their website they offer assistance to those who are either visually impaired or blind. Therefore Ryanair do offer a whole range of needs for many different types of passengers, and in the previous paragraph, the company is adapting to increase their customer service skills and

Toyota a Glimpse of Leadership, Organizational...

Toyota: A Glimpse of Leadership, Organizational Behavior, and Organizational Structure Courtney Berry Organizational behavior is the study of application of individuals’ behaviors within structured groups within an organization (Robbins Judge, 2007). The field of study identifies behaviors within specific groups and individuals in organizations and how the structures of organizations play a role in behaviors (Robbins Judge, 2007). In the past several months, the leading company in the car industry has been experiencing a quality control and consumer product safety issue. Toyota is not only encountering a quality control issue but also a senior management crisis issue. The corporate leadership team of Toyota did not recognize†¦show more content†¦These behaviors are found at the managerial role but play an important and predictive role at determining the behaviors of an organization and its structure. When Toyota led the way in the car industry the organization was firing on all cylinders in their organizational behavior. At the individual level, job satisfacti on empowers the employees to make decisions on the line and create effcient processes that lead to high production. At the group level, communication and decisions are made across multiple teams and employees to engineer the highest level of product leadership (Womack Shook, 2007). The organizational level mirrors the individual and group level that creates a culture of pride within Toyota. This organizational pride creates a culture of employees with a belief that Toyota engineers the best products. Organizational structure is the backbone to the strategy of an organization. It helps carry out new strategies by differing structure designs and parameters in which individuals and groups communicate within organizations (Mintzber, Lampel, Quinn, Ghoshal, 2003). 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Google Search Free Essays

How does Google search engine works which search engine Is the best..? Yahoo Bing Yandex Fine. We will write a custom essay sample on Google Search or any similar topic only for you Order Now . Let’s Google It! we know that Google tops the list without giving a second thought.. Let’s see how It works. The web contains over 30 trillion pages and It keeps on increasing. To understand our query and to provide the most relevant solution is definitely not an easy task. So how do they pull it together? Google uses a automated program called Spiders or Crawlers. Spiders begin by fetching the data from a few web pages and then it follows the links on those pages and then follow the links on those pages and so on until a pretty big portion of the web Is linked. These pages are stored on millions of computers and have about million of ggabytes. The pages are sorted by their content and other factors and they are kept track of in the index. There are several algorithms and programs to understand and deliver the best posslbe result. Algorithms Ilke autocomplete, spelling, synonyms, query understanding etc are used to understand what the user actually want. Then using these Information the most relevant pages are sorted out based on over 200 factors. These factors Include site and page quality, freshness, This blends the relevant Images, videos, data and personal content Into a single unified search results page. After all these factors are evaluated and a fine list of search results are obtained they are Olspla to tne user. The next stage is to fight the spam off The site owners will be notified if their site is marked as spam. The siteowners could then fix the problem. And the best part is that all these things happen in Just 118th of a second and Google could support about 100 billion searches each month..! How to cite Google Search, Papers

Handling Stress Essay Example For Students

Handling Stress Essay This essay is about handling the stress of University studies. We will be looking into many ideas and different peoples views on how to handle stress. I will also be giving my own opinions on how I think stress can be controlled or relieved. The first thing we must do is ask ourselves one very important question, what is stress? WHAT IS STRESS? According to an Australian born physician, Hans Selye (1979), stress is the nonspecific response of the body to any demand made upon it. The body responds in many ways. One is to the loss of blood and the other is to the lack of sleep. Both of these are nonspecific responses, however all demands made on the body evoke generalised, nonspecific responses. For example, they all unable you to concentrate as would normally be expected, they activate ones sympathetic nervous system, and they also increase the amount of the hormone epinephrine that is being released into your body. When people say theyve been under going alot of stress they are usually referring to a couple of unpleasant experiences. Now that we have an idea on what stress is the next question we should ask ourselves is what is or can cause stress. CAUSES OF STRESS There are many different things that cause stress. One may be if you have a big term paper due and you want to do your best to impress your seminar leader. Another may be peer or family related. All in all it is things, events, situations, and people that cause stress. It is how we perceive them that will determine whether or not stress will be a result from the encounter. Not only negative situations are the cause of stress. Joy and happiness can also cause stress even though they are positive. In a sense, it is we then who choose our own stressors. Selye noted that with the absence of stress there is death. Current researchers are also discovering that too little stress may be a major cause of depression or boredom. It is therefore up to us to choose the best Handling Stress # stressors and the optimal level of stress. Since we have now begun to understand the definition of stress as well as the causes we now ask ourselves what can I do to control my stress? CONTROLLING STRESS There have been many studies done on the managements of stress. One group of researchers found out that many university students tended to gain weight their first year away from home. These students stated they overate in response to the many life-style changes and varying stresses of the university environment (Journal of College Student Personnel). This group of students were placed in stress management sessions. These sessions included overall stress assessment, assertiveness training, time management, exploration of stressful thoughts or belief systems, and life-style and stress reducers. The main focus of these sessions were: a) how to manage stress by using things other than food and b) how to apply stress management principles to the amount of food you take in. The majority of these students found better ways to manage or control their stress by using more healthful outlets, such as walking or taking up a sport. During the last twenty years disease prevention and health promotion have been found to be related to the development of healthy life-style behaviour and the management of stress. The course entitled Psychology and the Management of Stress: Theory and Application (Personnel and Guidance Journal), has been set up to: a) acquaint students with theory and research related to stress management techniques b) to provide guidance and information about diet, physical exercise, and other matters of a healthy life-style and c) to provide an opportunity for students to learn and practice how to apply stress management to their present lives. .u62cea46bd9986538f0528a6f0ee78b19 , .u62cea46bd9986538f0528a6f0ee78b19 .postImageUrl , .u62cea46bd9986538f0528a6f0ee78b19 .centered-text-area { min-height: 80px; position: relative; } .u62cea46bd9986538f0528a6f0ee78b19 , .u62cea46bd9986538f0528a6f0ee78b19:hover , .u62cea46bd9986538f0528a6f0ee78b19:visited , .u62cea46bd9986538f0528a6f0ee78b19:active { border:0!important; } .u62cea46bd9986538f0528a6f0ee78b19 .clearfix:after { content: ""; display: table; clear: both; } .u62cea46bd9986538f0528a6f0ee78b19 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u62cea46bd9986538f0528a6f0ee78b19:active , .u62cea46bd9986538f0528a6f0ee78b19:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u62cea46bd9986538f0528a6f0ee78b19 .centered-text-area { width: 100%; position: relative ; } .u62cea46bd9986538f0528a6f0ee78b19 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u62cea46bd9986538f0528a6f0ee78b19 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u62cea46bd9986538f0528a6f0ee78b19 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u62cea46bd9986538f0528a6f0ee78b19:hover .ctaButton { background-color: #34495E!important; } .u62cea46bd9986538f0528a6f0ee78b19 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u62cea46bd9986538f0528a6f0ee78b19 .u62cea46bd9986538f0528a6f0ee78b19-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u62cea46bd9986538f0528a6f0ee78b19:after { content: ""; display: block; clear: both; } READ: Anne Frank Essay Each Handling Stress # course is developed around four dimensions. Two of these are, the influences of diet, physical exercise, and alcohol, drug, and cigarette use on stress and physical health, and principles related to effective time management. These courses have been proven to be highly effective. The stages in which the students are taught are as follows: a) the students